At Konstent, we are committed to delivering high-quality digital services, including software development, mobile apps, cybersecurity, and more. Your satisfaction is important to us — please read this refund policy carefully before initiating a service agreement.
1. No Refunds for Services Rendered
All services offered by Konstent — including but not limited to design, development, integration, consulting, security audits, or strategy — are non-refundable once the work has commenced, due to the time, resources, and personnel allocated immediately upon project kickoff.
2. Project-Based Engagements
For fixed-cost projects, a detailed scope of work is discussed and mutually agreed upon before the project begins. Once the client approves the scope, payments made toward project milestones are non-refundable. Partial refunds for partially completed milestones are not issued unless otherwise agreed in the project contract.
3. Cancellation Policy
- If the client cancels the project before any work has begun, a refund minus administrative/processing fees (up to 15%) may be issued.
- If the project is cancelled after initiation, no refund will be provided.
- For subscription-based or recurring services, cancellation is effective from the next billing cycle. No partial-month refunds are granted.
4. Change of Mind
Refunds are not granted for changes in personal or business decisions, including but not limited to:
- Choosing another provider
- Lack of features which were not explicitly promised
- Delay on the client's end in delivering project assets or approvals
5. Quality Assurance
Konstent maintains a strict internal quality review process. If you are dissatisfied with a delivered service, contact our support team at info@konstent.com. We will attempt to resolve the concern through revisions, optimizations, or clarifications before any refund discussion.
6. Refund Eligibility Exceptions
Refunds may be issued under exceptional circumstances, such as:
- Payment made twice by mistake
- Incorrect amount charged due to a billing system error
In such cases, the refund will be initiated within 7 business days of confirmation.
7. Dispute Resolution
If there is a dispute related to payments or deliverables, we encourage open communication. Clients can escalate concerns to our support team for a thorough review. Legal action or chargebacks initiated without prior communication may result in immediate termination of service.
8. Contact for Refund Issues
- Email: info@konstent.com
- Phone: +91 87696 88146
Konstent reserves the right to update this Refund Policy at any time. Please review it periodically for changes.